Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Thank you for visiting and shopping at LightEFX The following information sets out the terms and conditions that constitute our Shipping Policy.
An email confirmation is sent to your e-mail address after placing your order. Please keep this email as proof of your purchase
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within 2 days. We will contact you for some reason if there are any delays However, some orders may ship within 1-2 days and some may take up to 7 days.
- Shipment Locations
- Domestic and International
LightEFX ships domestically as well as internationally If you have a question about domestic or international deliveries, please contact us at info@lightefx.com au.
Our company does ship to both commercial and domestic addresses.
- Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
The order will arrive within 1-4 business days.
Standard Shipping costs vary on product size and delivery destination.
- Please note:
- Business day means Monday to Friday, except holidays.
- Orders are not shipped or delivered on weekends or holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
A. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- We will not be responsible for wrong shipping address if you provide incorrect information.
LightEFX aims to provide visibility and transparency throughout the shipment process Once your order is confirmed and shipped, you will receive a link to track your package
All orders delivered within Australia and Internationally have tracking.
- International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country's Customs Department LightEFX is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
If there is any damage to the packaging on delivery, contact us immediately at info@lightefx.com.au.
There are several reasons why a package gets lost or becomes a delivery exception We've found that, more often than not, the package is either in the building or with a neighbor. LightEFX politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it If you haven't located your order, please contact us at info@lightefx.com.au to report missing or lost packages.
- Returns
- If the purchased product has factory damage a request for replacement can be requested by replying to your order confirmation email within 7 days stating the damage issue.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us at info@lightefx.com.au
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